Shipping policy
Shipping Policy
Every XONEOFART piece ships free within the United States from our fulfillment center in Fontana, California. Because much of our art is painted by hand, timelines vary by product type — here's exactly what to expect.
Free U.S. Shipping
- Free standard shipping on all orders within the contiguous United States — no minimum.
- Orders to Alaska, Hawaii, and U.S. territories are also shipped free; delivery may take 3–7 additional days.
- We currently ship within the United States only.
Processing & Delivery Times
| Order Type | Preparation | Transit (U.S.) |
|---|---|---|
| Ready-to-ship artwork | 1–3 business days | 5–8 business days |
| Hand-painted & made-to-order pieces | 14–21 days painting time | 5–8 business days |
| Custom Art commissions | Timeline confirmed at order; typically 14–21 days | 5–8 business days |
You'll receive an order confirmation from info@xoneofart.com as soon as you place your order, and a shipping notification with tracking the moment your piece leaves our warehouse.
Preview Before Shipping
For every hand-painted piece, we photograph the finished artwork and email you a preview before it ships. Once you approve the preview — or after 3 days with no response — your painting is carefully packed and dispatched. This is our way of making sure what arrives on your wall is exactly what you imagined.
Carriers & Packaging
- We ship via UPS, FedEx, and USPS, selected by size and destination.
- Rolled canvases ship in rigid protective tubes; stretched and framed pieces ship in reinforced corner-protected boxes.
- Large-format artwork may ship oversize freight; we'll notify you if a signature is required at delivery.
- Every shipment is fully insured by XONEOFART at no extra cost — there are no hidden fees.
- If your order includes multiple pieces, they'll ship together whenever possible; we'll let you know if anything ships separately.
Sending Art as a Gift?
We deliver to the shipping address on your order, so you're welcome to ship directly to a recipient. Add a note at checkout or email us if it's a surprise — we'll make sure no pricing information is included in the package.
Tracking Your Order
Track your package anytime using the link in your shipping confirmation email. If tracking hasn't updated for more than 5 business days, contact us at support@xoneofart.com and we'll investigate with the carrier.
Damaged in Transit?
Please inspect your artwork upon arrival. If it was damaged in shipping, email photos of the piece and packaging to support@xoneofart.com within 48 hours of delivery. We'll send a free replacement or issue a full refund — no need to ship the damaged piece back.
Address Changes & Undeliverable Packages
- Need to change your shipping address? Contact us before your order ships and we'll update it at no charge.
- Packages returned to us as undeliverable (incorrect address, refused delivery) can be reshipped; a reshipping fee may apply.
Questions?
Reach us at support@xoneofart.com or +1 (646) 404-9934, Monday–Friday, 9:00 AM – 5:00 PM Pacific Time. See our Return & Refund Policy for details on our 30-day return window.