Frequently Asked Questions

Yes. Every XONEOFART piece is painted by hand on canvas in our studio — we don't sell prints or digitally produced canvases. Our design concepts are developed by our studio design team, then executed brushstroke by brushstroke, which is why each piece has real texture you can see and feel. Because of this, no two paintings are ever perfectly identical, and slight variations from the product photos are a natural part of hand-painted art.

Very close — but not pixel-identical, and that's the point of owning hand-painted art. Composition, colors, and overall feel will match the listing; individual brushstrokes and texture will be unique to your piece. Before shipping, you'll receive photos of your actual painting so you can see exactly what's arriving.

That depends on the option you choose on the product page. Stretched and framed pieces arrive ready to hang, hardware included. Rolled canvas ships in a protective tube and can be stretched or framed by any local frame shop — a good option for oversized pieces or if you'd like a custom frame.

Keep it out of direct sunlight and away from high humidity (bathrooms, above stoves). Dust gently with a soft, dry cloth — no water, sprays, or cleaning products. Cared for this way, your painting will keep its color and texture for decades.

Yes — custom work is one of our favorite things to do. Visit our Custom Art page and tell us about the style, size, colors, and space you have in mind (reference photos help). We'll confirm the details and price with you before painting begins.

For catalog pieces, contact us as soon as possible and we'll update or cancel any order that hasn't shipped. For custom commissions: cancellation is free before painting begins; after painting begins, a 20% materials fee applies. Once a custom piece has been delivered, it can't be returned for change of mind — but our Preview Before Shipping step is designed to make sure it never comes to that.

Often, yes. Email support@xoneofart.com with the product link and the dimensions you need, and we'll confirm availability and pricing within one business day.

Yes — this is our Preview Before Shipping promise. Once your hand-painted piece is finished, we email you photos of the actual artwork. If you'd like an adjustment, just reply and tell us what you'd like changed. If we don't hear back within 3 days, we'll carefully pack and ship the painting as shown so your order isn't delayed.

Ready-to-ship pieces leave our California warehouse within 1–3 business days. Hand-painted and made-to-order pieces take 14–21 days to paint before the preview step. Custom commissions follow the timeline we confirm with you at order — typically also 14–21 days.

Shipping is free on every U.S. order — no minimum, no hidden fees. Every shipment is also fully insured at no cost to you.

All artwork ships from our fulfillment center in Fontana, California. We currently ship within the United States only, including Alaska, Hawaii, and U.S. territories (allow 3–7 extra days for those destinations).

Once shipped, U.S. delivery typically takes 5–8 business days via UPS, FedEx, or USPS, depending on size and destination. You'll receive a tracking link by email the moment your piece leaves our warehouse.

Rolled canvases travel in rigid, dent-resistant tubes. Stretched and framed pieces ship flat in reinforced boxes with corner protection. Large-format artwork may ship as oversize freight, and we'll let you know if a delivery signature is needed.

Absolutely — just enter the recipient's address at checkout. Leave a note with your order (or email us) if it's a surprise, and we'll make sure no pricing information is included in the package.

You have 30 days from delivery to return any catalog piece for any reason — wrong vibe, wrong size, changed your mind. The artwork just needs to come back in its original condition, securely packed; you cover the return shipping. Full details are in our Return & Refund Policy.

Email photos of the artwork and packaging to support@xoneofart.com within 48 hours of delivery. We'll send a free replacement or issue a full refund — and you don't need to ship the damaged piece back.

Once we receive and inspect your return, your refund goes back to the original payment method within 7 business days. Your bank may take an additional 3–5 business days to post it.

We accept the payment methods shown at checkout, processed through Shopify's secure, encrypted payment system. Prices are in U.S. dollars, and applicable sales tax is calculated at checkout.

Email support@xoneofart.com or call +1 (646) 404-9934, Monday–Friday, 9:00 AM – 5:00 PM Pacific Time. We reply to most emails within 24 hours on business days.